White Birch View, LLC & SFTP To Go: Secure Integration & Data Management

Background

White Birch View, LLC, is a specialized New Hampshire data services and health tech company delivering hybrid IT solutions for a unique set of healthcare industry clients. We’re talking about clients who manage plenty of sensitive PHI and financial data on a daily basis. 

Established in 2013, the company has built a strong reputation for simplifying data management and movement for its clients, primarily Benefit Third Party Administrators (TPAs) and Employee Group Insurance Brokers. 

By taking on the complexities of data integration and automation, White Birch View lets its clients focus on their core operations without worrying about the technical challenges of managing large volumes of sensitive data.

We chatted to White Birch View’s CEO, Francine Bilodeau to learn more about the company, their mission and services, and their experience so far as a treasured SFTP To Go client. 

Mission and services

White Birch View strives to eliminate the complexity of data management for its clients, bringing them streamlined, efficient solutions that save time and effort—reducing errors in the process. 

The company offers a range of services to meet the unique needs of their healthcare admin clients:

• Data integration: Handling the secure integration of data across multiple systems to eliminate manual data entry and reduce errors.
• Custom interface development: Building tailored interfaces that automate manual, time-consuming processes for clients.
• Health tech compliance: Ensuring all data management processes comply with strict healthcare industry regulations, including HIPAA.
• Strategic consulting: Offering expert advice on how to optimize data workflows and integrate new technologies seamlessly.
• Production outsourcing: Providing comprehensive outsourcing services for clients looking to delegate complex data management tasks.
• Practical application training: Delivering training on various software platforms to help clients make the most of their technology investments.

These services ensure that the company’s clients can manage their data efficiently and securely, so they in turn can focus on delivering top-service service to their clients.

The challenge

White Birch View, LLC has a significant responsibility to manage and secure the large volumes of sensitive data they handle daily. Their clients depend on them to securely transfer and process data across diverse platforms. 

As a company operating in the highly regulated health tech industry, ensuring compliance with standards like HIPAA and other healthcare-related data privacy laws is non-negotiable.

They needed a cost-effective solution that allowed for secure data transfers, HIPAA compliance, flexibility in user access, and compatibility with industry-standard security protocols like SSH and PGP.

The situation became more urgent when their previous SFTP provider was acquired by a much larger firm, leading to a sudden and steep increase in fees—17 times what they had been paying for the past decade.

This unexpected change forced White Birch View to find an alternative solution that could meet their stringent compliance and security requirements without skyrocketing their operational costs.

The SFTP To Go solution

SFTP To Go brought the perfect solution. 

Our platform offers high-spec security features that ensure compliance with HIPAA and other healthcare industry regulations in terms of access controls, encryption, and secure protocols for data in transit and rest, while also providing the flexibility and ease of use that White Birch View was after.

The migration process to SFTP To Go took approximately eight months, during which White Birch View successfully transferred several thousand employer clients to the new system.

SFTP To Go’s smooth integration with their existing architecture meant no major changes were needed on their end, and it aligned well with their existing data management workflows.

SFTP To Go also offers individual user access, so White Birch View’s clients can securely remit files directly, which is a vital feature for their operations. Francine Bilodeau, CEO of White Birch View, shared,

We are completely out of the other system and enjoying the SFTP To Go platform very much!

Now, SFTP To Go transfers data from third-party payroll and benefit administration (benadmin) clients directly to White Birch View's network via Filezilla. Once received, the data is processed in their environment, and the output files are then imported into clients' target systems. 

This new workflow, supported by SFTP To Go, ensures that all sensitive data is handled to the strictest HIPAA standards, with efficiency to boot.

Key benefits of using SFTP To Go

• HIPAA compliant data security: SFTP To Go ensures compliance with HIPAA and healthcare-specific security protocols, safeguarding sensitive health data throughout the transfer and storage process with strong encryption, access controls, and secure protocols like S3, FTPS, SFTP, and HTTPS.
• Cost-effectiveness: The platform brings a cost-effective alternative after their previous provider's fees increased drastically. 
• Ease of integration: SFTP To Go aligns well with White Birch View’s existing systems, so no major changes were needed to transition.
• User-friendly interface: The platform’s ease of use, especially the individual user access feature, made it easier for clients to securely and directly remit files.

These benefits have helped White Birch View, LLC maintain the high standards of security and compliance required in their industry, fortifying and optimizing operations, while keeping costs manageable.

Why SFTP To Go?

Challenged to choose a new SFTP provider, White Birch View, LLC were drawn to SFTP To Go for its technical capabilities but also for the overall experience it offered. 

Our ability to meet tight security and HIPAA compliance requirements was, of course, non-negotiable, but it was the combination of affordability and exceptional customer service that sealed the deal. 

Francine Bilodeau, CEO of White Birch View, told us that,

The price and friendliness of the team I met with for the demo were key factors in our decision.

This personalized support, along with a transparent pricing model, made SFTP To Go the clear choice over competitors.

Advice for similar businesses

For businesses facing similar challenges in managing and securing large volumes of sensitive data, particularly in the HIPAA covered healthcare industry, Francine Bilodeau has a clear recommendation: 

Move to SFTP To Go Now!! You won't regret it! 

SFTP To Go’s HIPAA-readiness as a secure, convenient, and cost-effective solution makes it a smart choice for companies in heavily regulated industries like healthcare, where streamlined usage and smooth transitions are a must. 

In conclusion

Switching to SFTP To Go has kept White Birch View HIPAA-compliant while cutting costs and improving data transfer efficiency. 

With streamlined processes and secure handling of sensitive healthcare information, they've been able to enhance their services and focus on what matters most to their clients.

To learn more about White Birch View, LLC, visit their website.

Keen to learn more about HIPAA compliant cloud storage and transfer? Read this. Check out our blog for more on how we're helping other healthcare businesses, and sign up for SFTP To Go to upgrade your data management.