Skip to main content

Creating and Modifying Users

Credentials and permissions

To create more credentials to use and access your storage:

  1. Click + Add credentials.
  2. Select a username. The username must be unique service-wide and at least 10 characters long. We recommend to leave it blank and have SFTP To Go generate a unique name for the user.
  3. This is an optional step: Select a home directory for the credentials. By default, each credential only has access to its own home directory (/home/<username>). You can change the credentials' home directory to have multiple credentials access the same directory. The users are chrooted to this directory, meaning that this directory acts as an isolated storage for them. They will not have access to any parent or sibling directories.
  4. Select the level of permissions accessible for the new user. By default, the user has read-only access to their home directory. For more information on the different permissions, see the table below.
  5. Set an optional access expiration date for the credentials. If left blank, credentials access will never expire.
  6. Choose a nickname for the credentials (optional). This shows up in the UI solely as a friendly user name.
  7. Click Add credentials. The user will then be assigned a random password according to your organization's password policy (and username, if left empty).
Read-onlyList files and directories
Get files
Read and WriteList files and directories
Create directories
Remove files and directories
Put files
Get files
Read and Write without deleteList files and directories
Create directories
Put files
Get files
Write-onlyList files and directories
Create directories
Put files (no overwrite)

Editing user credentials

You may edit existing credentials by clicking the menu button (...) for the particular user you wish to edit and then selecting Edit credentials from the menu. You may change the username, home directory, user's permissions, and the nickname.

Setting user passwords

To set credentials' passwords, click the menu button (...) for the specific user and then select Set Password in the menu. If you select Random password, a new password will be generated according to your organization's password policy. If you select Custom password, you'll have to enter a password that conforms with the organization's password policy.


To change your organization's password policy, go to Settings.


Credentials access expiration allows you to set a date and time when the credentials will become inactive, and the user will no longer be able to connect to your cloud storage (via either SFTP, FTPS, or Web Portal).

This is useful for temporary access or for rotating credentials for security reasons.

When credentials access expires, the credentials automatically become inactive and its expiration date is reset to Never. You can reactivate credentials access by clicking the menu button (...) for the specific user and then selecting Activate credentials in the menu.

For security reasons, the access expiration date can only be set to a date in the future and no more than 1 year from now.


Expiring credentials will not affect open sessions or any of the user's files (i.e. they will be kept intact within your storage).

The expiration date timezone is UTC and it may take up to 5 minutes for the expiration to take effect.

Deactivating and reactivating users

You may want to temporarily deactivate users so they won't be able to connect to your cloud storage. To do this, click the menu button (...) for the specific user and then select Deactivate credentials in the menu.


This will not affect open sessions or any of the user's files (i.e. they will be kept intact within your storage).

To reactivate users, click the menu button (...) for a deactivated user (displayed with a striped background) and then select Activate credentials.

Adding and removing public SSH keys

You can add public SSH keys to use with a username instead of a password. To import public SSH keys for this purpose, complete the following:

  1. For the specific user you wish to add keys to, click Import SSH key.
  2. Generate a new key pair or copy an existing public key (usually ending with .pub). You can generate a new key pair using ssh-keygen -t rsa on Linux/Mac, or using PuTTYgen or openssh on Windows. Make sure you generate a new RSA key.
  3. Paste the public key. Make sure it begins with ssh-rsa.
  4. Click Import SSH key

To remove an SSH key from a user, click the X next to the key and confirm deletion.

Editing inbound network rules for users

Inbound network rules define IP address ranges that a user can connect to your storage within. They can be defined at the organization level (for all users) or at the user level (for specific users). The organization level and user level rules are combined with a single list with which an incoming connection is validated. This means that if a client's IP address is included in either the organization or the user list, it will be assumed valid.

By default, the organization inbound network rules contain a single rule allowing access from any IP address to any endpoint or protocol (SFTP, FTPS or Web Portal). To restrict access, you will have to remove this rule or edit it to use a restrictive CIDR (Classless Inter-Domain Routing - an IP address range).


Editing inbound network rules is only available within certain plans. Read more about our different plans here

To add user-level inbound network rules, please complete the following steps:

  1. Under the specific user, click Add inbound rule.
  2. Select the protocols to which you want to allow access to.
  3. Enter the CIDR or IP range you want to allow access from.
  4. Optionally add a description to help you identify the rules later.
  5. Click Add inbound rule.

To edit, disable, or delete a rule, click the menu button (...) next to the rule and select the action you'd like to perform.