If you see that opening a connection to SFTP To Go takes a long time, or get connection timeouts in your client, follow these steps to troubleshoot:

  1. Try to connect to SFTP To Go from a different network - there may be issues in your local network that are causing these connectivity issues. If it works well on the new network, resolve issues in your network.
  2. Try to connect to SFTP To Go from a different computer - it may be your computer and services (e.g. anti-virus apps) on it that are causing these connectivity issues. If it works well on the new computer, resolve issues in your computer.

If after running these two tests, you still experience slow connection time or connection timeouts, use the following command pattern on a Mac console to get a client side log with timestamps. Replace <url> with your add-on URL (copied from the add-on dashboard):

sftp -v <url> 2>&1 | while read line; do echo "`date -u +"%Y-%m-%dT%H:%M:%SZ"` $line"; done

For example:

sftp -v sftp://a9fe70b82zbb94f7160dfcBfcd7@yellow-rectangle-14793.sftptogo.com 2>&1 | while read line; do echo "`date -u +"%Y-%m-%dT%H:%M:%SZ"` $line"; done

Paste your password when prompted to do it, and hit <enter>.

Wait until you see the text Connected to ... .sftptogo.com. and then type quit and hit <enter>.

Copy the client log and send it to us in addition to your computer’s time zone so we can investigate what happened on the servers at the same time.